1. Accountability
Emilie Cauvier Inc. is responsible for personal information handled by Mémoire Maison. Privacy officer: Emilie Cauvier, emilie@equipecauvier.com. The complete business address must be published before commercial launch.
2. Information and purposes
We may process account and contact data; project answers and addresses; photos, videos and voice; order and delivery data; professional account and credit data; messages, consents, device, security and analytics events.
These data are used to create and review the story, prepare the proof, print and deliver, host selected Memory Link content, support customers, secure the service and meet legal obligations. Optional marketing, testimonials, voice retention and long-term archive choices require separate consent.
3. Providers and transfers
Limited data may be handled by providers supporting hosting, authentication, payment, email, storage, print-on-demand, delivery and analytics. Contracts, access controls and privacy assessments must cover relevant processing and transfers outside Québec or Canada.
4. Retention and security
Project media are kept only for the production, correction and chosen archive period. Orders are retained for legal and accounting needs. Newsletter records remain until unsubscribe, with consent evidence retained as required. Access controls, private storage, encryption in transit, logs, backups and deletion schedules are used.
5. Your choices and rights
Depending on applicable law, individuals may request access, correction, consent withdrawal, deletion subject to legal duties, and applicable portability or de-indexing rights. Contact emilie@equipecauvier.com. A complaint may also be brought to the Commission d’accès à l’information du Québec or other competent authority.
6. Cookies, minors and incidents
Necessary cookies support sign-in, language and security. Non-essential analytics or advertising require the applicable choice. An authorized adult must consent for a minor. Privacy incidents are assessed, recorded and reported where legally required.
7. Contact and updates
Questions: emilie@equipecauvier.com. Material changes are announced appropriately and the update date appears at the top of this policy.